Education and Qualification: Bachelor's Degree
Experience: 6 months
Location: Bangalore, Hyderabad
Job Role: Technical Support Associate
Website: www.ibm.com
Description:
Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, Cananda, EMEA & AP.
Desired Profile:
- Bachelor's Degree
- At least 6 months experience in Awareness of basic networking concepts and technologies.
- At least 6 months experience in Proficient in network connectivity troubleshooting, TCP/IP
- At least 6 months experience in Exposure to operating systems, Windows 2000/NT/XP
- English: Fluent
- At least 6 months experience in strong computer skills required for initial call handling
- At least 6 months experience in perform problem cause analysis,resolve routine customer problem
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