Education and Qualification: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization
Experience: 0 to 1 Year
Location: Noida
Job Role: Customer Support Executive, Openings: 50
Description:
Profile:
- Responsible for handling the issues from the customer.
- Take inbound based voice calls.
- Resolve the issues and provide trouble ticket to the customer.
- Make entries in the CRM regarding the issue and the resolution offered.
- Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.
- Update the CRM on a daily basis.
Skills:
- Excellent Communication Skills with an ability to convince.
- Effectively introduce products & services
- Understand customer tones & be deft in handling customer queries
- Problem solving Skills
Responsibilities:
- Responsible for handling the issues from the customer.
- Take inbound based voice calls.
- Resolve the issues and provide trouble ticket to the customer.
- Make entries in the CRM regarding the issue and the resolution offered.
- Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.
- Update the CRM on a daily basis.
Venue :
HCL Infosystems Limited
D-233,
Sector 63,
Noida
Other Details:
Walk-in Details
Walk-in Date: 21st , 22nd , 23rd , 24th and 25th January 2013 | Time: 11.00 AM to 4.00 PM
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