Education and Qualification: B.Sc, BCA, B.Tech/B.E., Diploma,MCA - Computers
Experience: 0-1 Year
Location: Noida
Job Role: Technical / Customer Support Executive
Profile:
- Responsible for handling the issues from the customer.
- Take inbound based voice calls.
- Resolve the issues and provide trouble ticket to the customer.
- Make entries in the CRM regarding the issue and the resolution offered.
- Update the CRM on a daily basis.
- Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.
Skills:
- Excellent Communication Skills with an ability to convince.
- Effectively introduce products & services
- Understand customer tones & be deft in handling customer queries
- Problem solving skills
Walkin Venue:
HCL Infosystems,
D-233, Sector-63,
Noida
Website: www.hcl.com
Other Details:
Walk-in Details
Walk-In interview on from 25th February to 1st March 2013
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