Education and Qualification:B.Sc / BCA / BE / B.Tech / MCA / ME / M.Tech
Experience:Freshers (2012 / 2013 Batch)
Job Location:Bangalore, Chennai
Event date: 6th July 2013
Last date: 3rd July 2013
Eligibility:
- 2012/13 batch BSc/BE/BTech/ME/MTech (All branches)/ BCA/MCA
- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office
Description:
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.
Other Details:
Walk-in on 6th July 2013 Last Date is 3rd July 2013
For more details visit and Apply Here
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