Dell International Services Hiring Freshers/Experience - BE,B.Tech,B.Sc,MCA,MBA,PGDM On October 2013

Dell International Services Hiring Freshers/Experience - BE,B.Tech,B.Sc,MCA,MBA,PGDM On October 2013


Education and Qualification  :  BE,B.Tech,B.Sc,MCA,MBA,PGDM

Experience : 0 - 3 Years

Job Location: Mohali
Job Role :  Client Technical Support Associate


Description:

- Diagnosis & resolving of the hardware problems and troubleshooting.

- Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.

- Verifies warranty entitlement and determines appropriate action.

- Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services.

- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.


Desired profile:

- Should be open to work in rotational / night shifts in a 24 by 7 environment.

- Should have excellent communication skills in English.

- Should be open to relocate to Chandigarh / Mohali in case of outstation candidates.

- Minimum Graduates in any stream. (10+2+3)

- Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience .

- Candidates with Customer Service background interested in Tech support can also apply .


Preference:

- Candidates with more than 1 year of experience in technical support in a US process.

- Experience in desktop support or hardcore technical support.

- Candidates from Tri-city.

How To Apply:

Walk in directly from Monday to Friday between 11.00 am to 4.00 pm with an updated copy of resume , a recent colored passport sized photograph and Photo ID proof at the address :

Dell International Services India Pvt Ltd

Plot number 40 A,

Quark City, Industrial Area,

Phase VIII B,

Mohali-160059.

For more details visit and apply Here

Share on Facebook Share on Twitter Share on Google Plus