Education and Qualification : BE,B.Tech
Experience : Fresher
Job Location : Bangalore
Job Role : Technical Support Engineer
Responsibilities:
- Work from a standard protocol, utilizing a documented process to respond to customer issues
- Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
- Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
- Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
- Collaborate across teams to resolve issues and help reproduce issues in lab environment
Desired Profile:
- Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
- Experience with technical support and/or hardware and software computing, storage, and peripheral devices
- Knowledge and/or experience with updating Knowledge Management systems
- Passion for technology
- Eager, quick learner with strong team-work spirit
- Excellent oral and written English communication skills
How To Apply:
For more details visit and Apply Here
0 comments:
Post a Comment